Privacy Notice

Who we are

Action Surveillance & CCTV Ltd (‘we’ or ‘us’ or ‘our’) trading from and registered office at Harlech, Thornhill Road, Cwmgwili, Llanelli, SA14 6PT is a company registered in England & Wales under 6953765.  We are registered with the ICO under registration number ZA114210 and act as the data controller in the collection, use, storing, protection and transfer of your personal information.  Carl Morgan is our data protection officer and can be contacted at

Information we collect

Action Surveillance & CCTV Ltd processes your personal information to meet our contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any other way than already specified in this notice.

The personal data we collect from you and process is:

  • Name
  • Business or home address
  • Email address
  • Telephone/mobile number
  • Order history
  • Passwords (if you have taken out a maintenance agreement with us)

We collect this information from you if you contact us in any way to request a quote for any service we offer and provide us with any personal data.

How we use your personal data

Action Surveillance & CCTV Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law.  We only retain your data for as long as is necessary and for the purposes specified in this notice.

  • We collect your personal data in the performance of a contract and to provide a service to you.
  • We use your personal information to answer queries and provide industry specific advice.
  • We collect and store your personal data as part of our legal obligation for business, accounting and tax purposes.

Your rights

You as an individual/company have the rights to access any personal information Action Surveillance & CCTV may hold or process on you.  You have the right to ask us to correct any inaccurate data you believe we hold about you.

Sharing and disclosing you personal information

We do not share of disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement to.

The third party processors/controllers that we work with are

Clay Shaw Butler, 24 Lammas Street, Carmarthen, SA311 3AL

We use Clay Shaw Butler to do our full company accounts and our tax returns and they act in the capacity of a processor on our behalf.  The only information we provide them with is your name, address and order details to meet our business and legal requirements.

For more information about Clay Shaw Butler, please read their privacy notice at

SSAIB, 7-11 Earsdon Road, West Monkseaton, Whitley Bay, Tyne & Wear, NE25 9SX

We use SSAIB to achieve and maintain the SSAIB accreditation.

Please refer to the privacy policy which sets out the terms which SSAIB process any personal data it collects from us.—home-owner

Transfers outside of the EU

Action Surveillance & CCTV Ltd does not transfer your data outside of the EU and will always ask for consent if this becomes a requirement.

Safeguarding Measures

Action Surveillance & CCTV Ltd takes your privacy seriously and take every reasonable measure to protect and secure your personal date.  We have password protected computers, virus and malware protections using a SSL certificate and secure access to our site via a website application firewall.(??)

Consequences of not providing your data

You are not obliged to provide Action Surveillance & CCTV Ltd your personal information; however it would be required for us to meet our business obligations.

How long we keep your data

Action Surveillance & CCTV Ltd only ever retains your personal information for as long as is necessary.  We are required by UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.